Last Updated: June 2026
At Omnia Holst (“Company”, “we”, “our”, or “us”), customer satisfaction is important to us. Because our products are custom-made and personalized based on customer-provided photos and specifications, this Refund & Return Policy explains the conditions under which refunds, returns, replacements, or cancellations may be granted.
By placing an order with Omnia Holst, you agree to this policy.
1. Personalized Products
All canvas prints, photo collages, custom artwork, and personalized products created by Omnia Holst are made specifically for each customer.
Due to the custom nature of these products, orders are generally non-refundable and non-returnable once production has started.
2. Order Cancellation
Customers may request cancellation of an order before production begins.
If production has not yet started, a full refund may be issued.
Once design work, printing, or manufacturing has begun, the order can no longer be canceled.
3. Damaged or Defective Products
If your order arrives damaged, defective, or contains a manufacturing error, please contact us within 7 days of delivery.
To process your claim, please provide:
- Order number
- Description of the issue
- Clear photographs showing the damage or defect
- Photos of the packaging if applicable
After review, we may offer:
- A replacement product
- A partial refund
- A full refund
- Another reasonable solution at our discretion
4. Incorrect Order
If you receive an item that differs from the approved design or order details due to our error, please notify us within 7 days of receiving the order.
We will work to correct the issue through replacement or another appropriate resolution.
5. Customer-Provided Errors
Refunds, replacements, or returns will generally not be provided when issues result from information supplied by the customer, including:
- Low-quality uploaded photos
- Incorrect image selection
- Typographical errors submitted by the customer
- Incorrect shipping address
- Design approval errors
- Color expectations that differ from screen displays
Customers are responsible for reviewing all submitted information and design proofs before approving production.
6. Color and Appearance Variations
Actual printed products may vary slightly from on-screen previews due to:
- Monitor settings
- Screen calibration
- Lighting conditions
- Printing processes
- Material characteristics
Such variations are considered normal and do not qualify for refunds or returns.
7. Lost Shipments
If a shipment is lost during transit, please contact us as soon as possible.
We will investigate the issue with the shipping carrier and determine an appropriate solution, which may include replacement or refund where applicable.
8. Delivery Delays
While we strive to meet estimated production and shipping timelines, delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Force majeure events
- Other circumstances beyond our control
do not qualify for refunds.
9. Return Shipping
If a return is approved due to a manufacturing defect or our error, we may provide instructions regarding return shipping.
Unauthorized returns may not be accepted.
10. Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Refund processing times may vary depending on the payment provider or financial institution.
11. Contact Us
For refund, replacement, or return requests, please contact us through the contact information available on our website: